Optimizing a Corporate Intranet
A corporate intranet redesign focused on helping employees find information faster, collaborate more easily, and stay connected with internal resources.
Ottawa, Ontario, Canada
2006
E-commerce
$1.578 billion (2019)
5,000+
Challenge
The existing intranet was hard to navigate and underused. The challenge was to simplify the structure, improve content discovery, and make collaboration tools easier to access.
Results
The redesign improved findability, increased engagement, and gave employees a clearer way to access resources, updates, and collaboration spaces.
35%
Improved onboarding process
25%
Increase in user retention
84%
Increase in time spent on website
Process
The process included user interviews, content audits, information architecture, wireframes, interactive prototypes, usability testing, and a visual system for a more consistent employee experience.
“The new intranet feels easier to use and much faster to navigate. Important resources are finally where people expect them.”
Internal team
Employee feedback
Conclusion
The redesigned intranet made internal tools easier to use and helped employees find information with less friction. The project showed how clear UX can improve communication inside complex organizations.
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